HARVEYS BUTCHERS – TERMS AND CONDITIONS
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply
products to you.
1.2 Why you should read them. Please read these terms carefully before you submit
your order to us. These terms tell you who we are, how we will provide products to
you, how you and we may change or end the contract, what to do if there is a
problem and other important information.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are R. T. Harvey Ltd, a company registered in England and
Wales. Our company registration number is 00519173 and our registered office is
at 63 Grove Road, Norwich, Norfolk (“we”, “us”, “our”). Our registered VAT number
is 104 8445 84.
2.2 How to contact us. You can contact us by telephone on 01603 621908 or by
writing to us at firstname.lastname@example.org or Harveys Pure Meat, 63 Grove
Road, Norwich, Norfolk NR1 3RL.
2.3 How we may contact you. If we have to contact you we will do so by telephone
or by writing to you at the email address or postal address you provided to us in
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these
terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. We will confirm your order by sending you an
email to the email address you provided to us. Please note that the order
confirmation does not constitute our acceptance of your order. Subject to our
cancellation rights in clause 9, acceptance of your order and completion of the
contract will take place when we dispatch the goods to you.
3.2 If we cannot accept your order. If we are unable to accept your order, we will
inform you of this and will not charge you for the product. This might be because
the product is out of stock, because of unexpected limits on our resources which
we could not reasonably plan for, because we have identified an error in the price
or description of the product or because we are unable to meet a delivery deadline
you have specified.
3.3 Your order number. We will assign an order number to your order and tell you
what it is when we accept your order. It will help us if you can tell us the order
number whenever you contact us about your order.
3.4 We only sell to England. Our website is solely for the promotion of our products
in England. Unfortunately, we do not accept orders from addresses outside of
3.5 Registration. In order to place an order for the products listed on our website, you
must complete the registration process by providing your personal details
(including name, address, e-mail address and contact telephone number). You
must be 18 years old or over to register on our website.
4. OUR PRODUCTS & PRICES
4.1 Products may vary slightly from their pictures. The images of the products on
our website are for illustrative purposes only. As we are sure you will be aware,
every cut of meat is unique; we cannot guarantee that the images on our website
accurately reflect the colour, tone, shape, marbling etc. of the goods. Your product
may vary slightly from those images.
4.2 Fixed Price Products. Where goods are sold at a fixed price per item (“Fixed
Price Products”), the price of such goods will be as quoted on the website at the
time you confirm your order subject only to any typographical or technical error for
which we will not be liable.
4.3 Products Sold by Weight. Where the price of goods is expressed per kilogram
(or other appropriate unit of measurement) (“Products Sold by Weight”) the price
will be as quoted on the website at the time you confirm your order subject only to
any typographical or technical error for which we will not be liable. The price you
will be charged is the price for the actual weight you receive. Any estimated weight
guide on the website is merely to assist your planning and help you to identify the
goods which meet your requirements. In the event that there is a change in the
price/kg between the time you confirmed your order and the time the item is
weighed and priced by us, the price you will be charged will be the price at the time
you confirmed your order.
4.4 Preparation services. For certain products we may offer preparation services. For
example, you will be able to request on the website whether you would like a rack
of lamb to be cut in to cutlets or a gammon joint to be skinned. Any applicable
surcharge will be detailed on the website. For Products Sold by Weight, the price
of these goods will be calculated based on the weight of that good before the
preparation services have commenced. The receipt and product label you receive
will also show the actual weight of that good before the preparation services have
4.5 Special preparation services. We may provide an additional request field on our
website through which you can make a specific requests about the products in your
order. While we will make reasonable efforts to accommodate your request, we
shall be under no obligation to provide any special preparation services. We
reserve the right to apply a surcharge for any special preparation services we do
provide; we will notify you before dispatch of your order to inform you that such a
charge may be applied. If we are unable to fulfil these requests we will contact you
before dispatching your order to explain the situation and check that you would like
4.6 Product packaging may vary. The packaging of the product may vary from that
shown in images on our website.
4.7 Making sure your requirements are accurate. If we are preparing or cutting the
product to your order, you are responsible for ensuring that the information you
have given us is correct.
4.8 Promotions and offers. From time to time, and in our absolute discretion,
purchase of our products may be subject to special promotions or offers. Any
promotions or offers will be subject to these terms and conditions. We may change
the terms of the promotions or offers, or withdraw such, at any time and without
4.9 VAT. The prices stated on the website will be inclusive of any VAT payable.
5. YOUR RIGHTS TO MAKE CHANGES
5.1 If you wish to make a change to the product you have ordered or cancel an order
please contact us by phone or e-mail using the contact details above. You will not
be able to amend or cancel and order once the products have been dispatched for
delivery (please see clause 8.2 for further details). If the order has not yet been
dispatched, we will let you know if the change or cancellation is possible. If it is
possible we will let you know about any changes to the price of the product, the
timing of supply or anything else which would be necessary as a result of your
requested change and ask you to confirm whether you wish to go ahead with the
change. Please note that as promotions are offered for a limited period of time
subsequent amendments to your order may mean that certain promotions are no
5.2 If we have already dispatched the products we will not be able to make changes or
cancel your order, and you will be liable for the price of the products.
6. OUR RIGHTS TO MAKE CHANGES
6.1 Changes to the products and these terms. Products are presented subject to
availability. In the event that any goods that you order are unavailable, we may
offer a reasonable substitute and this may affect the price you pay. We may limit
the quantities of goods (particularly goods on special offer) supplied to any one
customer if, in our opinion, the quantity ordered jeopardises availability for other
6.2 Substitutes to Fixed Price Products. Where a substitute item is offered in place
of a Fixed Price Product, the price charged for that substitute item (if accepted) will
be the price of the substitute item at such time the item is substituted.
6.3 Substitutes to Products Sold by Weight. Where a substitute product is offered
in place of a Product Sold by Weight and this substitute item is a different product
(for example, chicken breasts instead of chicken thighs), then the price charged for
that substitute product (if accepted) will be the price of the substitute product
applicable at such time it is substituted. However, where the substitute item is the
same as the product you originally ordered, but in a different quantity or weight (for
example, you are substituted 12 pork sausages instead of the 18 pork sausages
that you ordered), then the price charged for that substitute product (if accepted)
will be the price payable for the substitute quantity or weight at such time you
placed your order.
6.4 Your right to reject substitute products. You may reject any substitute product
and we will refund the amount you have been charged for that substitute. It is our
policy to identify any substitute items to you in advance of dispatch. In these
circumstances, we will contact you using the contact details provide to give you the
opportunity to accept or reject the item before dispatch. If, having used all
reasonable endeavours, we have been unable to contact you before dispatch, you
will not have the right to reject substitute products.
7. PROVIDING THE PRODUCTS
7.1 Delivery costs. The costs of delivery will be displayed to you on our website as a
separate charge. Any delivery charge added to your order will be dependent upon
the value of the order, the time and date of delivery and your delivery address. We
may vary our delivery charges from time to time.
7.2 Date of delivery. We will deliver the goods to the address provided by you when
you placed your order. The date of delivery will be as specified by us to you when
we confirm dispatch of your order (the “Delivery Date”).
7.3 Time of delivery. On or before the Delivery Date we will contact you (whether by
sending you an SMS message or some other form of communication) providing an
estimated delivery time. At this time you will have the option to:
(a) confirm delivery to the address you provided when placing your order;
(b) arrange delivery to a neighbour;
(c) give instructions to leave the products in a designated safe place on your
(d) give any other instruction as may be provided to you by the delivery
Please note that if you do not provide express delivery instructions when prompted,
you will be deemed to have confirmed delivery to the address you provided when
you placed your order. Unless you have instructed otherwise, we will not leave the
products unattended at your address.
7.4 Whilst we will make every reasonable effort to deliver your products safely and in
accordance with your delivery instructions, we will not be liable for any delay,
damage or loss as a result of complying with these instructions. We will usually
only make deliveries when an appropriate person is able to receive the delivery. In
the event that you instruct us to leave a delivery unattended at your address, we
shall not be liable for any loss or damage to the products which may arise as a
result of the products being left unattended. This includes (without limitation) loss
or damage caused by theft, contamination or any change in temperature to the
products where they need to be kept chilled or frozen.
7.5 If you are not at home when the product is delivered. Due to the perishable
nature of the products, we are not able to redeliver once delivery has been
attempted (in accordance with your instructions). In the event of an unsuccessful
delivery attempt we are entitled to charge you in full for an amount equal to the
price of the products contained in your order and the cost of delivery.
7.6 We are not responsible for delays outside our control. If our supply of the
products is delayed by an event outside our control then we will contact you as
soon as possible to let you know and we will take steps to minimise the effect of
the delay. Provided we do this we will not be liable for delays caused by the event.
7.7 Collection by you. If you have asked to collect the products from our premises,
you can collect them from us at or after the agreed time for collection during our
working hours (which are available on our website). Please call us in advance if
you are in any doubt as to our opening and closing times. If you fail to collect the
products within 48 hours of the agreed time for collection, we shall be entitled to
re-sell the products (where possible) and/or charge you in full for an amount equal
to the price of the products contained in your order. If we are able to re-sell the
products, it is our policy to provide a refund for those products re-sold or (if less)
the amount that the product is re-sold for.
7.8 Your legal rights if we deliver goods late. You have legal rights if we deliver any
goods late. If we miss the delivery deadline for any goods then you may treat the
contract as at an end straight away if any of the following apply:
(a) we have refused to deliver the goods;
(b) we should have known that delivery within the delivery deadline was
(c) you told us before we accepted your order that delivery within the delivery
deadline was essential.
7.9 Setting a new deadline for delivery. If you do not wish to treat the contract as at
an end straight away, or do not have the right to do so under clause 7.8, you can
give us a new deadline for delivery, which must be reasonable, and you can treat
the contract as at an end if we do not meet the new deadline.
7.10 Ending the contract for late delivery. If you do choose to treat the contract as at
an end for late delivery under clause 7.8 or clause 7.9, you can cancel your order
for any of the goods or reject goods that have been delivered. If you wish, you can
reject or cancel the order for some of those goods (not all of them), unless splitting
them up would significantly reduce their value. After that we will refund any sums
you have paid to us for the cancelled goods and their delivery.
7.11 When you become responsible for the goods. A product will be your
responsibility from the time we deliver the product to the address you gave us (or
otherwise in accordance with your delivery instructions) or you collect it from us.
8. YOUR RIGHTS TO END THE CONTRACT
8.1 Ending the contract because of something we have done or are going to do.
If you are ending a contract for a reason set out at (a) to (e) below the contract will
end immediately and we will refund you in full for any products which have not been
provided. The reasons are:
(a) we have told you that a substantial amount or all of the products that you
have ordered have been substituted and you reject those substitutions or
we have made a change to these terms which you do not agree to (see
clause 6.1 – 6.4);
(b) we have told you about an error in the price or description of the product
you have ordered and you have informed us before dispatch that you do
not wish to proceed;
(c) we have suspended supply of the products, or notify you we are going to
suspend them, in each case for a period of more than 14 days; or
(d) you have a legal right to end the contract because of something we have
done wrong (including because we have delivered late (see clause 7.8).
8.2 Changing your mind. Please be aware that as the products sold on our website
are perishable, the usual 14 day cooling-off period (which would allow a consumer
to cancel a contract within 14 days for any reason) does not apply. If you change
your mind and your goods have already been dispatched we are entitled to charge
you for the full price for your order and any delivery charges that may apply. For
information on making changes to an order after it is placed please see clause 5.
9. OUR RIGHTS TO END THE CONTRACT
9.1 We may end the contract if you break it. We may end the contract for a product
at any time by writing if you do not allow us to deliver the products to you (as set
out in clause 7) or you fail to collect them from us (as set out in clause 7.7). We
reserve the right to charge you for the full price for your order.
9.2 We may withdraw the product. We may write to you to let you know that we are
going to stop providing the product. We will let you know in advance of our stopping
the supply of the product and will refund any sums you have paid in advance for
products which will not be provided.
10. REFUNDS AND RETURNS (IMPORTANT – PLEASE READ)
10.1 How to tell us about problems. We are under a legal duty to supply products that
are in conformity with this contract. If you think that any product you have received:
(a) does not match its description;
(b) is not of satisfactory quality;
(c) does not meet any relevant guarantee we have made; or
(d) is otherwise faulty or defective,
you must contact us within 3 days of delivery. You can contact us on
email@example.com or by telephone on 01603 621908. We reserve the
right to ask you to send us reasonable evidence of any product affected by such
10.2 Due to the perishable nature of the products, subject always to clause 11.2, we are
unable to provide a refund where:
(a) the damage was caused by a failure to follow reasonable instructions,
guidance or know-how as to storage, freezing, preparation or cooking;
(b) the damage was caused as a result of us following your delivery
instructions (including without limitation where a neighbour failed to
properly refrigerate the products or a change in temperature as a result of
the product being left unattended for a period of time); and/or
(c) you have not notified us of the damage within 3 days of delivery.
10.3 Consumer Rights. Nothing in these terms will affect your statutory rights as a
10.4 What happens if we got the price wrong. It is always possible that, despite our
best efforts, some of the products we sell may be incorrectly priced. We will
normally check prices before accepting your order so that, where the product’s
correct price at your order date is less than our stated price, we will charge the
lower amount. If the product’s correct price at your order date is higher than the
price stated to you, we will contact you for your instructions before we accept your
10.5 When you must pay and how you must pay. We accept payment with those
credit and debit cards as listed on our website from time to time. You must pay for
the products before we dispatch them.
11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1 We are responsible to you for foreseeable loss and damage caused by us. If
we fail to comply with these terms, we are responsible for loss or damage you
suffer that is a foreseeable result of our breaking this contract or our failing to use
reasonable care and skill, but we are not responsible for any loss or damage that
is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will
happen or if, at the time the contract was made, both we and you knew it might
happen, for example, if you discussed it with us during the sales process.
11.2 We do not exclude or limit in any way our liability to you where it would be
unlawful to do so. This includes liability for death or personal injury caused by our
negligence or the negligence of our employees, agents or subcontractors; for fraud
or fraudulent misrepresentation; for breach of your legal rights in relation to the
products including the right to receive products which are: as described and match
information we provided to you and any sample seen or examined by you; of
satisfactory quality; fit for any particular purpose made known to us; and supplied
with reasonable skill and care; and any rights under the Consumer Rights Act 2015.
11.3 We are not liable for business losses. We only supply the products for end users.
If you use the products for any commercial, business or re-sale purpose we will
have no liability to you for any loss of profit, loss of business, business interruption,
or loss of business opportunity.
12. OTHER IMPORTANT TERMS
12.1 We may transfer this agreement to someone else. We may transfer our rights
and obligations under these terms to another organisation. We will always tell you
in writing if this happens and we will ensure that the transfer will not affect your
rights under the contract.
12.2 You need our consent to transfer your rights to someone else. You may only
transfer your rights or your obligations under these terms to another person if we
agree to this in writing.
12.3 Nobody else has any rights under this contract. This contract is between you
and us. No other person shall have any rights to enforce any of its terms.
12.4 If a court finds part of this contract illegal, the rest will continue in force. Each
of the paragraphs of these terms operates separately. If any court or relevant
authority decides that any of them are unlawful, the remaining paragraphs will
remain in full force and effect.
12.5 Even if we delay in enforcing this contract, we can still enforce it later. If we
do not insist immediately that you do anything you are required to do under these
terms, or if we delay in taking steps against you in respect of your breaking this
contract, that will not mean that you do not have to do those things and it will not
prevent us taking steps against you at a later date. For example, if you miss a
payment and we do not chase you but we continue to provide the products, we can
still require you to make the payment at a later date.
12.6 Use of your personal data. We will only use your personal data in the ways set
12.7 Which laws apply to this contract and where you may bring legal
proceedings. These terms are governed by English law and you can bring legal
proceedings in respect of the products in the English & Welsh courts.
12.8 All transaction information is encrypted using 128-bit SSL Certificates.